If you think your business needs more customers to have higher profit, you’re wrong! You need your customers to return. Are your customers willing to drive past a closer and maybe even cheaper competitor, just to come back to you? Mystery Shopping is a research tool that helps your brand find out how to get retain customers. Why? Because you need to inspect what you expect!

Mystery Shopping is a popular research method used to gather feedback from an audience. It’s common for mystery shopping to be conducted in-person, but can also be conducted via phone or by online queries. …… mystery shops are also valuable for companies providing an online service or product.