MENAMS

Mystery Shopping is the practice of using shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising and product quality

Shopping goes by many names:

Secret Shopping
Mystery Customers
Spotters
Anonymous Audits
Virtual Customers
Employee Evaluations
Performance Audits
Telephone Checks.

Mystery Shopping Methods:

Step 1: Setting Objectives & Goals
Step 2: Program & Questionnaire Design
Step 3: Defining & Recruiting Shoppers
Step 4: Data Collection
Step 5: Data Preparation
Step 6: Reporting
Step 7: Review Findings.

Who We Are?

We are experienced schedulers/recruiters/editors offering a full scope of Mystery Shopping resources. We have developed highly effective methods for recruiting shoppers/auditors, with proven results. MENA Mystery Shopping Services is a full service scheduling company providing recruiting, scheduling, and shopper training throughout the Middle East region and India.
MENA Mystery Shopping has been in the market since 2006, we focus on raising and maintaining shopper standards and attaining 100% quality completion on time, every time, for our clients and mystery shopping companies. We have experience in every area of scheduling and recruiting: from mystery shopping, auditing and conducting pricing surveys.
We can help you find the right person for the job. We also maintain extensive demographic profiling on our shoppers so that we can help you match yours / your client's target demographics.

What We Offer?

We offer shoppers’ scheduling/recruiting and editing services for any type of Mystery Shopping project. Whether it’s long term or last minute project, we are committed to handling your projects with speed, accuracy and results. We customize and build shoppers’ checklists and questionnaires based on Key Performance Indicators. We schedule and maintain each shop from start to finish. This includes but is not limited to, assigning the proper profile of shoppers, briefing and training shoppers, follow up emails with shoppers, required email confirmation from shoppers and shopper support, proofreading shoppers reports and providing clients with quality reports and accurate results. We also provide editing services with a guaranteed report turnaround of 24 hours or less. We will help your company to meet its goals.

What Mystery Shopping Services Do We Provide?

On-site Mystery Shops
Telephone Performance Evaluations (Phone Call Audits)
Cyber shops/Internet Performance Evaluations (Online customer service surveys)
Hidden Video/Audio Recording
Purchases and Return Shops
Competitive Shops (Benchmarking)
Pricing Surveys